Branch Operations Lead - Elevate Customer Banking Experience

Testing Site - JPMC; Florida; Presencial; USD 65 000 - 95 000; Tempo integral

Resumo da oferta

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to oversee daily branch activities, ensure accurate transactions, and drive a customer‑centric experience. You will lead operations, guide staff, and promote self-service tools while maintaining strong loss control and compliance standards.

The role emphasizes teamwork, training the branch team, and delivering consistent, high‑quality service across all client interactions and banking needs.

Qualificações

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain keen eye for detail and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate branch team and partners to stay informed.
• Build meaningful connections and engage clients, referring to experts when needed.

Responsabilidades

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients warmly and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication and anticipate needs during check-in.
• Lead branch operations: manage cash devices, resolve issues while following policies.
• Introduce clients to the team to deliver seamless service and assist with financial needs.
• Promote self-service options to simplify banking access anytime.
• Support branch operations, ensuring high standards for loss control, compliance and audits.

Conhecimentos

Leadership

Attention to detail

Operational proficiency

Client education

Relationship building

Team collaboration

Regulatory banking knowledge

Formação académica

College degree or military equivalent

Descrição da oferta de emprego

Chase is seeking a Branch Operations Lead to partner with the Branch Manager to oversee daily branch activities, ensure accurate transactions, and drive a customer‑centric experience. You will lead operations, guide staff, and promote self-service tools while maintaining strong loss control and compliance standards.

The role emphasizes teamwork, training the branch team, and delivering consistent, high‑quality service across all client interactions and banking needs.