Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; New York (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Branch Operations Lead to partner with the Branch Manager to ensure a smooth, compliant, and client‑focused operation. You will oversee daily branch activities, coach staff, and drive excellent service while maintaining security and adherence to policies.

You will guide the team in handling transactions, promoting self‑service options, and fostering community relations. Weekend/evening availability and strong detail‑oriented leadership are essential.

Qualifications

• Experience with banking policies, procedures and regulatory requirements.
• Experience leading a branch team and managing customer interactions.

Responsibilities

• Collaborate with Branch Manager to create welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Lead branch operations, including cash devices and adherence to policy.
• Introduce clients to self-service options and build lasting relationships.
• Support loss control, compliance, and audits across branch operations.

Skills

Regulatory compliance

Branch leadership

Customer service

Cash handling

Loss prevention

Team training

Communication

Retail banking

Education

High school diploma/GED

College degree preferred

Foreign equivalence accepted

Tools

Cash vault

ATM operations

Job description

JPMorgan Chase & Co. in New York seeks a Branch Operations Lead to partner with the Branch Manager to ensure a smooth, compliant, and client‑focused operation. You will oversee daily branch activities, coach staff, and drive excellent service while maintaining security and adherence to policies.

You will guide the team in handling transactions, promoting self‑service options, and fostering community relations. Weekend/evening availability and strong detail‑oriented leadership are essential.