Branch Operations Lead — Elevate Customer Experience

JPMorgan Chase; Gresham (OR); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead to manage day-to-day branch functions, coach staff, and ensure compliant, customer-centric service. You will lead in-person interactions, oversee cash devices, and promote self-service tools for clients.

This role emphasizes teamwork, loss prevention, and adherence to policies while delivering exceptional client experiences. The position requires 1+ years of retail banking experience, a high school diploma or GED, and the ability to work

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Leadership

Regulatory compliance

Attention to detail

Customer service

Team collaboration

Communication

Training & coaching

Branch operations

Time management

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead to manage day-to-day branch functions, coach staff, and ensure compliant, customer-centric service. You will lead in-person interactions, oversee cash devices, and promote self-service tools for clients.

This role emphasizes teamwork, loss prevention, and adherence to policies while delivering exceptional client experiences. The position requires 1+ years of retail banking experience, a high school diploma or GED, and the ability to work