Branch Operations Leader — Elevate Customer Experience

JPMorganChase; Cranston (RI); On-site; USD 52,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to support the Branch Manager in delivering exceptional client experiences while ensuring compliance with bank policies and procedures.

You will lead daily branch operations, supervise cash handling, and drive efficiency, accuracy, and loss prevention. This role requires strong communication and a passion for coaching teammates to serve customers confidently.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain a keen eye for detail and stay organized.
• Demonstrate leadership and operational proficiency for accurate transactions.
• Educate branch team and partners to stay informed.
• Build meaningful client relationships and refer to experts as needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere.
• Greet clients, assist with transactions, manage lobby flow, schedule meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, resolve issues per policy.
• Introduce clients to the team and assist with specialized financial needs.
• Promote self-service options to simplify banking.

Skills

Policies & compliance

Detail oriented

Leadership

Educate teammates

Client engagement

Retail banking

Work weekends/evenings

Education

High school diploma/GED

Job description

Chase is seeking a Branch Operations Lead to support the Branch Manager in delivering exceptional client experiences while ensuring compliance with bank policies and procedures.

You will lead daily branch operations, supervise cash handling, and drive efficiency, accuracy, and loss prevention. This role requires strong communication and a passion for coaching teammates to serve customers confidently.