Branch Operations Lead — Elevate Customer Banking Experience

Santander Consumer USA Inc.; Acton (MA); On-site; USD 38,000 - 64,000; Full time

Job summary

Santander Consumer USA Inc. is seeking a Branch Operations Manager to ensure efficient, secure branch operations and exceptional customer service. You will manage lobby flow, assist with transactions, and lead a team while upholding policies, compliance, and risk controls.

Responsibilities include coaching staff, resolving issues promptly, maintaining audit records, and leveraging digital tools to improve customer engagement and branch performance.

Qualifications

• High school diploma or GED required.
• Demonstrated successful experience in branch banking/operations.
• Cash handling and audit log maintenance experience.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Assist customers with deposits, withdrawals and payments.
• Oversee risk controls and maintain audit logs.
• Deliver personalized, seamless customer service and manage lobby flow.
• Support teller line and coach staff for accurate transactions.
• Engage customers via digital platforms and educate on self-service.

Skills

Customer service

Problem solving

Data-driven decisions

Communication

Relationship building

Education

High school diploma

Tools

Microsoft Office

Job description

Santander Consumer USA Inc. is seeking a Branch Operations Manager to ensure efficient, secure branch operations and exceptional customer service. You will manage lobby flow, assist with transactions, and lead a team while upholding policies, compliance, and risk controls.

Responsibilities include coaching staff, resolving issues promptly, maintaining audit records, and leveraging digital tools to improve customer engagement and branch performance.