Branch Operations Lead: Elevate Client Experience

JPMorgan Chase & Co.; St. Louis (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in the St. Louis area to partner with the Branch Manager and drive exceptional client experiences.

You will manage lobby flow, assist with transactions, and lead branch operations while ensuring adherence to policies and regulatory requirements. In this role, you will educate and energize the branch team, build lasting client relationships, and promote self-service options to enhance convenience for clients.

Qualifications

• Deep understanding of branch policies, procedures, and regulatory banking requirements.
• Able to lead and coordinate branch operations with a focus on accuracy and control.
• Strong interpersonal skills to educate and engage clients and team members.

Responsibilities

• Collaborate with Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to foster trusted relationships.
• Communicate clearly to understand needs and guide clients to services.

Skills

Leadership

Attention to detail

Customer engagement

Regulatory compliance

Team education

Education

High school diploma / GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in the St. Louis area to partner with the Branch Manager and drive exceptional client experiences.

You will manage lobby flow, assist with transactions, and lead branch operations while ensuring adherence to policies and regulatory requirements. In this role, you will educate and energize the branch team, build lasting client relationships, and promote self-service options to enhance convenience for clients.