Branch Operations Lead - Elevate Client Experience

Aumni; South Euclid (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits

Incentive opportunities

Job summary

Chase is seeking a Branch Operations Lead to drive exceptional client experiences in a fast-paced branch setting. You will collaborate with the Branch Manager to create a welcoming atmosphere, greet clients, assist with transactions, and manage lobby flow while ensuring adherence to policies.

You will lead branch operations, maintain cash devices, resolve client issues, and educate teammates. The role emphasizes results, compliance, and delivering seamless service with a focus on growing client

Qualifications

• Adheres to banking policies, procedures and regulatory requirements.
• Maintains meticulous attention to detail and stays organized.
• Leads branch operations and ensures transaction accuracy in a collaborative environment.
• Educates branch team and partners to keep them informed and connected.
• Builds meaningful client relationships and guides customers to the right solutions.
• 1+ years of retail banking experience.
• Willingness to work branch hours including weekends/evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand client needs and guide them to optimal solutions.
• Lead branch operations, manage cash devices, and resolve client issues with attention to policy.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all branch operations, including loss control, compliance and audits.

Skills

Attention to detail

Leadership

Customer relationships

Educating others

Communication

Retail banking

Time management

Education

High school diploma or GED

Job description

Chase is seeking a Branch Operations Lead to drive exceptional client experiences in a fast-paced branch setting. You will collaborate with the Branch Manager to create a welcoming atmosphere, greet clients, assist with transactions, and manage lobby flow while ensuring adherence to policies.

You will lead branch operations, maintain cash devices, resolve client issues, and educate teammates. The role emphasizes results, compliance, and delivering seamless service with a focus on growing client