Branch Operations Lead: Elevate Client Experience

JPMorganChase; Washington (District of Columbia); On-site; USD 65,000 - 85,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in Washington, DC. You will partner with the Branch Manager to create a welcoming environment, assist clients with transactions, manage lobby flow, and promote self-service options. Your leadership will drive compliance, loss control, and smooth operations.

You will train and guide the branch team, educate clients, and build lasting relationships while ensuring adherence to policies and regulatory requirements.

Qualifications

• You follow policies, procedures, and banking regulations meticulously.
• You stay organized and manage multiple tasks efficiently.
• You lead teams and maintain transaction accuracy in a collaborative setting.
• You educate branch staff and partners and keep them informed.
• You engage clients, educate them, and refer to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, lobby flow, and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations, manage cash devices, and ensure policy adherence.
• Introduce clients to the branch team and assist with financial needs.
• Simplify banking with self-service options and maintain loss control.
• Support operations, audits, and regulatory compliance.

Skills

Policy adherence

Detail oriented

Leadership

Customer education

Communication

Retail banking experience

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead in Washington, DC. You will partner with the Branch Manager to create a welcoming environment, assist clients with transactions, manage lobby flow, and promote self-service options. Your leadership will drive compliance, loss control, and smooth operations.

You will train and guide the branch team, educate clients, and build lasting relationships while ensuring adherence to policies and regulatory requirements.