Branch Operations Lead - Elevate Client Experience

JPMorgan Chase & Co.; Omaha (NE); On-site; USD 42,000 - 70,000; Full time

Job summary

JPMorgan Chase & Co. in Omaha, NE seeks a Branch Operations Lead to drive a welcoming client experience and lead branch operations with a focus on accuracy, policy adherence, and team development.

You will guide clients through transactions, promote self-service options, and collaborate with the Branch Manager to maintain high standards of loss control, compliance, and audit readiness.

Qualifications

• Adherence to policies, procedures, and regulatory requirements.
• Strong attention to detail and organizational skills.
• Leadership and operational proficiency in branch settings.
• Ability to educate and keep the branch team informed.
• Strong client engagement and referrals to experts when needed.

Responsibilities

• Create a welcoming, vibrant branch atmosphere and ensure exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand client needs and guide them efficiently.
• Lead branch operations, handle cash devices, and ensure compliance with bank policies.
• Introduce clients to the branch team and support specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to maintain secure operations.

Skills

Policy compliance

Attention to detail

Leadership

Client education

Relationship building

Team collaboration

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Omaha, NE seeks a Branch Operations Lead to drive a welcoming client experience and lead branch operations with a focus on accuracy, policy adherence, and team development.

You will guide clients through transactions, promote self-service options, and collaborate with the Branch Manager to maintain high standards of loss control, compliance, and audit readiness.