Branch Operations Lead — Elevate Client Experience

JPMorgan Chase & Co.; Layton (UT); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

JPMorgan Chase & Co. in Layton, Utah, is seeking a Branch Operations Lead to partner with the Branch Manager and guide a team in delivering precise, compliant banking services while fostering strong client relationships.

You will drive customer satisfaction, oversee daily operations, and promote self-service options to enhance convenience and security. The role emphasizes leadership, adherence to policies, and building a trusted branch team that delivers consistent, quality experiences for every

Qualifications

• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Completion of Branch Operations Lead Training Program.

Responsabilités

• Create a welcoming branch atmosphere and exceptional client experience.
• Greet clients and assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations: cash vault and ATM, ensure accuracy and policy adherence.
• Introduce clients to the branch team and assist with complex financial needs.
• Promote self-service options to simplify banking.
• Support Branch Manager in loss control, compliance and audits.

Formation

College degree or military equivalent

Description du poste

JPMorgan Chase & Co. in Layton, Utah, is seeking a Branch Operations Lead to partner with the Branch Manager and guide a team in delivering precise, compliant banking services while fostering strong client relationships.

You will drive customer satisfaction, oversee daily operations, and promote self-service options to enhance convenience and security. The role emphasizes leadership, adherence to policies, and building a trusted branch team that delivers consistent, quality experiences for every