Branch Operations Lead: Elevate Client Experience

JPMorganChase; Fort Myers (FL); On-site; USD 55,000 - 76,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Fort Myers to manage daily branch activities, lead a team, and ensure precise processing of client transactions. You will partner with the Branch Manager to uphold policy compliance, drive customer satisfaction, and promote self-service options for clients.

The role requires 1+ years of retail banking experience, strong leadership, and flexible hours including weekends and evenings.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail orientation and organizational skills to juggle tasks.
• Demonstrate leadership and operational proficiency in a team setting.
• Educate the branch team and partners to stay informed.
• Educate clients and refer to experts when needed.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs during visits.
• Lead branch operations including cash devices and ATM, ensuring accuracy and policy adherence.
• Introduce clients to the branch team to deliver seamless service and address financial needs.
• Promote self-service options to enable 24/7 account access.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Policy adherence

Detail orientation

Leadership

Client education

Relationship building

Retail banking experience

Branch hours flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Fort Myers to manage daily branch activities, lead a team, and ensure precise processing of client transactions. You will partner with the Branch Manager to uphold policy compliance, drive customer satisfaction, and promote self-service options for clients.

The role requires 1+ years of retail banking experience, strong leadership, and flexible hours including weekends and evenings.