Branch Operations Lead — Elevate Client Experience

JPMorganChase; Detroit (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive total rewards package

Opportunities for career development

Diversity and inclusion initiatives

Job summary

A prominent financial services firm in Detroit is seeking a Branch Operations Lead to manage daily branch operations and client transactions. You will collaborate with the Branch Manager to provide exceptional client service, maintain operational standards and assist clients with their banking needs. Candidates should have at least 1 year of retail banking experience and a high school diploma/GED. The role requires strong leadership and organizational skills, with full-time availability including weekends.

Qualifications

• 1+ year of retail banking experience is required.
• Availability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere.
• Greet clients and manage lobby flow efficiently.
• Lead branch operations consistent with policies and procedures.

Skills

Attention to detail

Leadership skills

Strong organization skills

Multitasking ability

Customer relationship building

Education

High school diploma, GED, or foreign equivalent

Job description

A prominent financial services firm in Detroit is seeking a Branch Operations Lead to manage daily branch operations and client transactions. You will collaborate with the Branch Manager to provide exceptional client service, maintain operational standards and assist clients with their banking needs. Candidates should have at least 1 year of retail banking experience and a high school diploma/GED. The role requires strong leadership and organizational skills, with full-time availability including weekends.