Branch Operations Lead: Elevate Client Experience

JPMorganChase; Dayton (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in our Dayton, OH area. The role involves leading branch operations, ensuring accurate transactions, and guiding clients through self-service options while maintaining high standards of compliance and customer service.

You will collaborate with the Branch Manager, greet clients, manage lobby flow, and work toward building lasting relationships by delivering trusted financial guidance and a welcoming experience.

Qualifications

• 1+ years of retail banking experience.
• Strong leadership and operational proficiency.
• Excellent customer service and communication skills.
• Ability to educate and refer clients to experts when needed.
• Willingness to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming, vibrant branch environment and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build trusted relationships.
• Communicate clearly with clients to understand needs and guide them to the right services.
• Lead branch operations including cash devices; resolve issues while following bank policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support all branch operations, ensuring loss control, compliance, and audits are upheld.

Job description

JPMorgan Chase is seeking a Branch Operations Lead in our Dayton, OH area. The role involves leading branch operations, ensuring accurate transactions, and guiding clients through self-service options while maintaining high standards of compliance and customer service.

You will collaborate with the Branch Manager, greet clients, manage lobby flow, and work toward building lasting relationships by delivering trusted financial guidance and a welcoming experience.