Branch Operations & Client Experience Lead

JPMorgan Chase & Co.; East Liverpool (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in Ohio invites applications for a Branch Operations Lead in a Chase Branch.

You will partner with the Branch Manager to ensure smooth daily transactions, greet clients, manage lobby flow, and uphold bank policies while delivering a welcoming, trusted experience. You will lead operations, oversee cash devices like the cash vault and ATMs, educate the team on procedures, and promote self-service options to improve the client banking journey.

Qualifications

• Adhere to policies, procedures and regulatory banking requirements.
• Maintain detail orientation and stay organized to juggle tasks.
• Demonstrate leadership and operational proficiency for transaction accuracy.
• Educate branch team and partners to stay informed.
• Build meaningful client connections and refer them to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch environment and ensure exceptional client experiences.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings to build trust.
• Engage clients with clear communication, understand needs, and guide them accordingly.
• Lead branch operations, including cash devices like the cash vault and ATMs, ensuring accuracy and policy adherence.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Promote self-service options to simplify banking access for clients at all times.
• Support all branch operations, ensuring high standards for loss control, compliance, and audits.

Skills

Policies & compliance

Detail orientation

Leadership

Team education

Client relationship

Customer service

Retail banking experience

High school diploma / GED

Weekend/evening availability

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Ohio invites applications for a Branch Operations Lead in a Chase Branch.

You will partner with the Branch Manager to ensure smooth daily transactions, greet clients, manage lobby flow, and uphold bank policies while delivering a welcoming, trusted experience. You will lead operations, oversee cash devices like the cash vault and ATMs, educate the team on procedures, and promote self-service options to improve the client banking journey.