Branch Operations Lead - Elevate Client Experience

JPMorgan Chase; East Liverpool (OH); On-site; USD 52,000 - 66,000; Full time

Job summary

JPMorgan Chase in East Liverpool, OH is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences and overseeing daily branch operations. You will guide staff, manage lobby flow, and ensure transactions are accurate while upholding all procedures.

The role emphasizes leadership, customer service, and adherence to regulatory requirements, with weekend/evening shifts required to support branch hours.

Qualifications

• 1+ years of retail banking experience.
• High school diploma or GED.
• Ability to work branch hours including weekends and evenings.
• Leadership and operational proficiency in a branch setting.
• Strong customer service and communication skills.
• Knowledge of branch policies and regulatory requirements.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-velocity branch environment.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly with clients and anticipate needs for a smooth visit.
• Lead branch operations, manage cash devices and adhere to bank policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure secure operations.

Skills

Retail banking

Leadership

Customer service

Attention to detail

Regulatory compliance

Education

High school diploma or GED

Job description

JPMorgan Chase in East Liverpool, OH is seeking a Branch Operations Lead to partner with the Branch Manager in delivering exceptional client experiences and overseeing daily branch operations. You will guide staff, manage lobby flow, and ensure transactions are accurate while upholding all procedures.

The role emphasizes leadership, customer service, and adherence to regulatory requirements, with weekend/evening shifts required to support branch hours.