Branch Operations Lead — Elevate Client Experience

JPMorganChase; Burien (WA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Branch Operations Lead Training

Travel for in-person training

Job summary

Chase is seeking a Branch Operations Lead to join our branch team in Washington. You will partner with the Branch Manager to create a welcoming atmosphere, guide clients through transactions, and promote self-service options while ensuring accuracy and adherence to policies.

In this role, you’ll lead daily branch operations, supervise cash handling, resolve client issues, and support loss prevention, audits, and compliance. You’ll also educate teammates and build lasting client relationships.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Detail-oriented and organized; able to juggle multiple tasks.
• Strong leadership and operational proficiency.
• Ability to educate branch team and partners.
• Ability to build relationships with clients and refer to experts.
• 1+ years of retail banking experience.
• High school diploma or GED or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.
• Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.
• Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.
• Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.
• Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Skills

Customer service

Leadership

Detail-oriented

Regulatory compliance

Communication

Team collaboration

Training others

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to join our branch team in Washington. You will partner with the Branch Manager to create a welcoming atmosphere, guide clients through transactions, and promote self-service options while ensuring accuracy and adherence to policies.

In this role, you’ll lead daily branch operations, supervise cash handling, resolve client issues, and support loss prevention, audits, and compliance. You’ll also educate teammates and build lasting client relationships.