Branch Operations Lead: Elevate Client Experience

Aumni; Baton Rouge (LA); On-site; USD 52,000 - 76,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to manage daily branch activities and enhance client experiences in a dynamic banking environment. You will guide the lobby flow, support cash handling operations, and partner with the Branch Manager to implement service standards.

The role emphasizes strong compliance, staff development, and a focus on building lasting client relationships through personalized service and self-service options.

Qualifications

• You take pride in adhering to policies, procedures, and regulatory banking requirements.
• You are organized and can juggle multiple tasks effectively.
• You show leadership and operational proficiency to ensure transaction accuracy.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and ensure an exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly to understand client needs and guide them to self-service options if appropriate.
• Lead branch operations, including cash devices and adherence to bank policies.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to enable 24/7 account access.
• Support loss control, compliance, and audits to keep the branch secure.

Skills

Customer service

Leadership

Operations

Compliance

Communication

Team training

Education

High school diploma or GED or equivalent

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead to manage daily branch activities and enhance client experiences in a dynamic banking environment. You will guide the lobby flow, support cash handling operations, and partner with the Branch Manager to implement service standards.

The role emphasizes strong compliance, staff development, and a focus on building lasting client relationships through personalized service and self-service options.