Branch Operations Lead — Elevate Client Service & Compliance

JPMorgan Chase & Co.; Prosper (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase branch to manage daily operations, work closely with the Branch Manager and staff, and ensure client transactions are processed accurately while complying with policies and regulatory requirements.

You will lead a welcoming, service‑minded environment, promote self‑service options, train and educate the team, monitor loss control and audits, and build lasting client relationships through attentive, compliant service.

Qualifications

• Adherence to banking policies, procedures and regulatory requirements.
• Attention to detail and strong organizational skills.
• Leadership and operational proficiency to ensure accurate transactions.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere and exceptional client experiences.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings to build relationships.
• Communicate clearly with clients and anticipate needs during check-ins and queue management.
• Lead branch operations including cash devices and adherence to bank policies and procedures.
• Introduce clients to the branch team and assist with specialized financial needs.
• Promote self-service options to empower clients to access accounts anytime.
• Support branch operations with loss control, compliance, and audits to ensure secure, smooth operations.

Skills

Policy compliance

Detail orientation

Leadership

Client education

Relationship building

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. is seeking a Branch Operations Lead in a Chase branch to manage daily operations, work closely with the Branch Manager and staff, and ensure client transactions are processed accurately while complying with policies and regulatory requirements.

You will lead a welcoming, service‑minded environment, promote self‑service options, train and educate the team, monitor loss control and audits, and build lasting client relationships through attentive, compliant service.