Branch Operations Lead: Drive Service & Team Excellence

East West Bank; New York (NY); On-site; USD 35,817 - 39,950; Full time

Job summary

A premier financial institution in New York seeks a Branch Operations Lead to deliver high-quality banking experiences. The role includes assisting customers, supervising staff, and supporting branch management in achieving service excellence. Candidates should have 3+ years in customer service or sales within banking. A high school diploma is required, with a preference for a bachelor's degree. This position offers a salary range of $26.00 to $29.00 per hour, based on experience and qualifications.

Qualifications

• 3+ years of customer service, teller, or sales experience within banking or financial services.
• Strong working knowledge of branch operations.
• Familiarity with standard branch technology and teller equipment.

Responsibilities

• Assist customers with financial needs across different platforms.
• Supervise junior staff and provide guidance.
• Support the Assistant Branch Manager in achieving operational excellence.

Skills

Customer service skills

Problem-solving skills

Decision-making skills

Sales experience

Education

High school diploma or GED

Bachelor’s degree

Tools

Standard branch technology

Teller equipment

Job description

A premier financial institution in New York seeks a Branch Operations Lead to deliver high-quality banking experiences. The role includes assisting customers, supervising staff, and supporting branch management in achieving service excellence. Candidates should have 3+ years in customer service or sales within banking. A high school diploma is required, with a preference for a bachelor's degree. This position offers a salary range of $26.00 to $29.00 per hour, based on experience and qualifications.