Branch Operations Lead - Customer Experience & Risk

Santander Bank, N.A.; Palisades Park (NJ); On-site; USD 34,500 - 60,000; Full time

Job summary

A leading financial services provider in Palisades Park, NJ, seeks a Branch Operations Manager to oversee branch operations efficiently while enhancing customer experiences. The ideal candidate should have 3+ years of experience in branch banking, strong cash handling skills, and excellent communication abilities. You will ensure compliance, manage risks, and support team development. This position offers a competitive salary between $34,500 and $60,000 annually.

Qualifications

• 3+ years of successful experience in branch banking or related operations.
• 12+ months of experience in Santander operations with District Executive endorsement.
• 18+ months of customer service experience required.

Responsibilities

• Ensure branch operates efficiently while delivering exceptional customer experiences.
• Resolve customer issues promptly and effectively.
• Oversee operational risk control measures to safeguard branch assets.

Skills

Excellent customer service skills

Problem-solving skills

Cash handling proficiency

Ability to build relationships

Proficient in digital tools

Education

High school diploma or GED

Tools

Microsoft Office products

Job description

A leading financial services provider in Palisades Park, NJ, seeks a Branch Operations Manager to oversee branch operations efficiently while enhancing customer experiences. The ideal candidate should have 3+ years of experience in branch banking, strong cash handling skills, and excellent communication abilities. You will ensure compliance, manage risks, and support team development. This position offers a competitive salary between $34,500 and $60,000 annually.