Branch Operations & Customer Experience Lead

Ameris Bank; Town of Florida (NY); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

Life Insurance

Disability Coverage

Paid Sick and Vacation Leave

Volunteer/Service Day

401(k) Retirement Plan

Employee Stock Purchase Plan

HSA/FSAs

Identity Theft Protection

Pet Insurance

Legal Insurance

Employee Resource Groups

Job summary

Ameris Bank in New York seeks a Branch Supervisor to oversee lobby and teller operations, lead a motivated team, and ensure operational excellence. You will drive sales strategies, manage staffing, and safeguard branch safety and compliance.

The role emphasizes customer service, coaching teammates, and maintaining strong relationships with clients while aligning with Ameris Bank’s values of integrity and teamwork.

Qualifications

• Bachelor’s degree in business or related field required.
• 3+ years of retail banking experience required.
• Supervisory, leadership or mentorship experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance.
• Protect against criminal or fraudulent activity, risk or exposure.

Skills

Team player

Communication skills

Branch operations

Banking policies

PC proficiency

Office applications

Education

Bachelor’s degree in business or related field

Job description

Ameris Bank in New York seeks a Branch Supervisor to oversee lobby and teller operations, lead a motivated team, and ensure operational excellence. You will drive sales strategies, manage staffing, and safeguard branch safety and compliance.

The role emphasizes customer service, coaching teammates, and maintaining strong relationships with clients while aligning with Ameris Bank’s values of integrity and teamwork.