Branch Operations Lead & Customer Experience Coach

JPMorganChase; Morristown (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

JP Morgan Chase is seeking an Assistant Branch Manager-Operations in Morristown, NJ. This role supports the Branch Manager in running daily branch operations and delivering exceptional client experiences. You will coach Associate Bankers, ensure regulatory compliance, and lead a team focused on accuracy and hospitality.

You’ll manage staffing, maintain controls, and drive loss prevention while fostering a welcoming branch environment that reflects the bank’s standards and culture.

Qualifications

• Leads and coaches branch staff to provide seamless client service.
• Ensures compliance with banking regulations and policies.
• Oversees day-to-day branch operations and risk controls.
• Analyzes situations, makes decisions, and allocates resources efficiently.
• Plans staffing to meet client demand and maintain service quality.

Responsibilities

• Manage and inspire Associate Bankers to deliver seamless service.
• Collaborate with Branch Manager for day-to-day operations and client experience.
• Greet clients, build relationships, and ensure they feel valued.
• Plan and manage staffing and branch priorities.
• Oversee loss control, compliance, and audits to ensure smooth operations.
• Engage clients with clear communication and resolve issues promptly.
• Promote self-service options to enhance client experience.

Skills

Leadership

Operational proficiency

Branch audits

Regulatory knowledge

Problem solving

Team coaching

Customer service

Education

High school diploma or GED

College degree or military equivalent

Job description

JP Morgan Chase is seeking an Assistant Branch Manager-Operations in Morristown, NJ. This role supports the Branch Manager in running daily branch operations and delivering exceptional client experiences. You will coach Associate Bankers, ensure regulatory compliance, and lead a team focused on accuracy and hospitality.

You’ll manage staffing, maintain controls, and drive loss prevention while fostering a welcoming branch environment that reflects the bank’s standards and culture.