Assistant Branch Manager, Operations & Client Experience

Aumni; Morristown (NJ); On-site; USD 70,000 - 90,000; Full time

Job summary

Chase is seeking an Assistant Branch Manager-Operations in Morristown, NJ to lead branch operations, coach Associate Bankers, and ensure exceptional client experiences while complying with banking regulations. You will partner with the Branch Manager to optimize staffing, maintain high standards for loss control and audits, and uphold Chase's hospitality-driven culture across the branch.

The role requires 2+ years of management or retail banking experience, and the ability to work weekend and

Qualifications

• 2+ years of management or retail banking experience.
• Ability to work branch hours including weekends and evenings.
• Leadership and operational proficiency ensuring transaction accuracy and policy adherence.
• Strong analytical and decision-making abilities with attention to detail.

Responsibilities

• Manage and inspire Associate Bankers to deliver seamless service and understand policies, procedures, products, systems, and transactions.
• Collaborate with Branch Manager to create a welcoming, bustling branch and supervise day-to-day operations for an exceptional client experience.
• Greet clients warmly and build trusted relationships through genuine care.
• Plan and manage staffing to meet evolving client needs and branch priorities.
• Oversee all branch operations including loss control, compliance, and audits to ensure smooth, secure operations.
• Engage clients with clear communication to understand and meet needs, resolving issues promptly while following bank policies.
• Promote self-service options to simplify customers’ banking experience.

Skills

Leadership

Operations

Audits

Problem Solving

Client Education

Management

Flex Hours

Associate Banker

Education

High School Diploma

College Degree

Military Equivalent

Job description

Chase is seeking an Assistant Branch Manager-Operations in Morristown, NJ to lead branch operations, coach Associate Bankers, and ensure exceptional client experiences while complying with banking regulations. You will partner with the Branch Manager to optimize staffing, maintain high standards for loss control and audits, and uphold Chase's hospitality-driven culture across the branch.

The role requires 2+ years of management or retail banking experience, and the ability to work weekend and