Branch Operations Lead — Customer-Centric Banking

JPMorganChase; Portland (OR); On-site; USD 93,500 - 132,000; Full time

Benefits offered by this job

Comprehensive health care coverage

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

Join JPMorganChase as a Branch Operations Lead in Portland, where you will enhance customer experience and ensure efficient branch operations. This role involves managing transactions, engaging with customers, and supporting the Branch Manager in achieving operational excellence. Ideal candidates are detail-oriented and possess strong leadership skills, with a commitment to customer service and compliance.

Qualifications

• High school degree or equivalent required.
• Detail-oriented and organized with multi-tasking ability.
• Availability to work branch hours including weekends.

Responsibilities

• Set the tone of the branch environment for exceptional customer experience.
• Manage lobby traffic and assist customers with transactions.
• Support branch operations including compliance and audit standards.

Skills

Detail-oriented

Organized

Multi-tasking

Customer engagement

Leadership

Education

High school degree, GED, or foreign equivalent

Some College level or military equivalent

Job description

Join JPMorganChase as a Branch Operations Lead in Portland, where you will enhance customer experience and ensure efficient branch operations. This role involves managing transactions, engaging with customers, and supporting the Branch Manager in achieving operational excellence. Ideal candidates are detail-oriented and possess strong leadership skills, with a commitment to customer service and compliance.