Branch Operations Lead: Client Growth & Service

BrightView Landscapes; Prosper (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

BrightView Landscapes seeks an Associate Branch Manager to support the Branch Manager in day-to-day operations of the branch and drive client satisfaction. You will oversee 3+ client service teams, ensure quality landscape management, and help meet financial targets while growing market share.

Responsibilities include building long-term client relationships, budgeting, supervising crews, coordinating billing, and partnering with the Business Developer to achieve branch sales goals.

Qualifications

• Associate's or Bachelor's degree in horticulture, business-related field, or equivalent experience in a customer-focused service industry
• Minimum 2-4 years of management work experience
• Strong proficiency in Microsoft Office Suite and estimating/costing software packages
• Effective oral and written communication skills
• Solid working knowledge of business accounting, P&L management and financial analysis

Responsibilities

• Develop long-term relationships and communicate regularly with key clients
• Inspect key client properties to monitor performance and overall job quality
• Ensure BrightView's existing accounts are renewed each year
• Coordinate and manage client service teams
• Assist the Branch Manager in the performance of financial and accounting tasks
• Develop forecasts/budgets
• Work with the Operational Accounting team to track branch performance
• Ensure billing is completed timely and accurate; ensure contracts are executed correctly
• Identify staffing needs and monitor branch safety
• Guide and develop Crew Leaders and Crew Members
• Support sales tasks and ensure branch sales goals are met or exceeded
• Understand and accurately estimate jobs

Skills

Client relations

People management

Communication skills

Education

Bachelor's degree or higher in horticulture/business

Tools

Microsoft Office Suite

Estimating software

Job description

BrightView Landscapes seeks an Associate Branch Manager to support the Branch Manager in day-to-day operations of the branch and drive client satisfaction. You will oversee 3+ client service teams, ensure quality landscape management, and help meet financial targets while growing market share.

Responsibilities include building long-term client relationships, budgeting, supervising crews, coordinating billing, and partnering with the Business Developer to achieve branch sales goals.