Branch Operations Lead: Client Experience Champion

JPMorganChase; South Euclid (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in the United States to oversee daily branch activities, greet and assist clients, and drive service quality. You will supervise operations, manage cash devices, and guide staff to deliver precise transactions in compliance with policies and procedures.

The role emphasizes loss control and audit readiness. You will collaborate with the Branch Manager to foster a welcoming environment, promote self-service options, and support clients with complex

Qualifications

• High school diploma or GED required.
• 1+ years of retail banking experience.
• Ability to work branch hours including weekends and evenings.
• 6+ months of Associate Banker (Teller) experience.
• College degree or military equivalent preferred.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.
• Engage clients with clear, polite communication to understand and help them effectively, and check them into the waiting queue.
• Lead branch operations, including managing cash devices like the cash vault and ATM, ensuring accuracy and adherence to policies.
• Introduce clients to the branch team to deliver seamless service and assist with specialized financial needs.
• Share self-service options to simplify banking and enable 24/7 account access.
• Support all aspects of branch operations, maintaining high standards for loss control, compliance, and audits.

Skills

Policy adherence

Detail orientation

Leadership

Customer education

Client relations

Team collaboration

Schedule flexibility

Education

High school diploma or GED

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in the United States to oversee daily branch activities, greet and assist clients, and drive service quality. You will supervise operations, manage cash devices, and guide staff to deliver precise transactions in compliance with policies and procedures.

The role emphasizes loss control and audit readiness. You will collaborate with the Branch Manager to foster a welcoming environment, promote self-service options, and support clients with complex