Branch Operations & Customer Service Specialist II

City National Bank; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Tuition reimbursement

Job summary

City National Bank is seeking a Client Services Specialist II in Beverly Hills to handle a variety of branch transactions (excluding new accounts) and deliver exemplary customer service. You will engage in back-office tasks and assist with cross-selling CNB products, while coaching colleagues on policies and procedures.

The role emphasizes strong customer service, branch operations knowledge, and the ability to perform flexible duties with minimal supervision.

Qualifications

• Minimum 2 years of experience in a bank branch or operations role with cash handling.
• Minimum 2 years direct customer service experience.
• Minimum 2 years of basic computer experience (e.g. Word, Excel, Outlook).

Responsibilities

• Manage the back office functions of the branch.
• Support branch with Client Service Representative duties when needed and cross-sell CNB products and services.
• Coach branch colleagues on policies, procedures, and processes.

Skills

Cash handling

Customer service

Basic computer skills

Job description

City National Bank is seeking a Client Services Specialist II in Beverly Hills to handle a variety of branch transactions (excluding new accounts) and deliver exemplary customer service. You will engage in back-office tasks and assist with cross-selling CNB products, while coaching colleagues on policies and procedures.

The role emphasizes strong customer service, branch operations knowledge, and the ability to perform flexible duties with minimal supervision.