Banking Specialist II: Customer Growth & Service

Banknewvalley; West Springfield (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Banknewvalley is seeking a Banking Specialist II to maintain customer relationships and perform teller transactions, while delivering exceptional service at the branch. You will engage customers, open accounts, and support sales goals within a collaborative team environment.

The role emphasizes knowledge of products/services, strong communication, and the ability to handle complex transactions with accuracy.

Qualifications

• Retail banking experience required.
• Experience in opening accounts.
• Knowledge of banking laws and regulations.
• Excellent oral and written communication skills.

Responsibilities

• Assist in daily branch operations including deposits, withdrawals and other financial interactions with exceptional customer service.
• Engage customers while opening deposit accounts and process teller transactions and ancillary services.
• Sell and cross-sell bank products to customers.
• Collaborate with colleagues to balance and audit vaults and ATMs while following security procedures.

Skills

Customer service

Cash handling

Sales skills

Interpersonal skills

Team collaboration

Education

High School Diploma

Job description

Banknewvalley is seeking a Banking Specialist II to maintain customer relationships and perform teller transactions, while delivering exceptional service at the branch. You will engage customers, open accounts, and support sales goals within a collaborative team environment.

The role emphasizes knowledge of products/services, strong communication, and the ability to handle complex transactions with accuracy.