Client Support Specialist II: Banking Care & Solutions

City National Bank of Florida; Coral Gables (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Coverage

401(k)

Paid Time Off

Wellness resources

Job summary

City National Bank of Florida is seeking a Client Support Specialist to deliver service and operational support to internal and external clients via calls, email, and in person. You will handle inquiries about products, policies, and procedures in a fast-paced environment.

This role requires attention to detail, adaptability, and a commitment to accuracy while meeting performance targets. Familiarity with digital banking tools and a willingness to learn across units is valued.

Qualifications

• 2 years of experience in client support or customer service.
• Banking or regulated industry experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answers inbound calls and makes outbound calls, addressing client questions and issues related to products and services.
• Delivers consistent client service via telephone, email, or in person, with a focus on client satisfaction.
• Maintains knowledge of digital banking tools and branch systems to assist clients.
• Escalates issues per policy and cooperates with other departments to resolve inquiries.

Skills

Customer service

Verbal & written communication

Attention to detail

Microsoft Word/Outlook/Excel

Ability to follow instructions

AML/BSA/OFAC awareness

Education

High School Diploma

Regulated industry experience

Tools

Elevate

Digital banking software

Job description

City National Bank of Florida is seeking a Client Support Specialist to deliver service and operational support to internal and external clients via calls, email, and in person. You will handle inquiries about products, policies, and procedures in a fast-paced environment.

This role requires attention to detail, adaptability, and a commitment to accuracy while meeting performance targets. Familiarity with digital banking tools and a willingness to learn across units is valued.