Branch Operations Coordinator

WillScot; South Holland (IL); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability and life insurance

Paid time off and holidays

Tuition reimbursement

Retirement savings plan with company 2

Well-being benefits

Job summary

WillScot is seeking a Branch Coordinator to manage office duties and branch procedures, focusing on organizational effectiveness and safe operations. You will greet visitors, handle deliveries, coordinate communications, and support collections to resolve customer concerns.

The role covers AP/PO processes, procurement, month-end close, HR onboarding support, and inventory coordination. A high school diploma and 3+ years' experience are required; many roles offer growth and comprehensive benefits.

Qualifications

• High school diploma or GED required; college degree preferred.
• 3+ years of applicable experience in office/branch operations.
• MS Office (Excel/Word/Outlook) proficiency required.
• Experience working with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening, and good communication skills.
• Vendor negotiation experience and ability to meet deadlines.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and assist visitors; direct vendors and deliveries.
• Manage inbound calls and branch notifications; ensure policy adherence.
• Collaborate with Collections to resolve customer concerns.
• Oversee end-to-end Customer Service processes for service delivery.
• Facilitate efficient Delivery and Return processes; improve using NPS feedback.
• Handle Location Accounts Payable and reconcile invoices/POs.
• Manage local service contracts, POs, reporting, and month-end close.
• Coordinate office/admin duties; IT Help Desk support; mail handling.
• Onboard new hires with HR and managers; travel as needed.
• Generate POs for parts/materials; assist in branch inventories.
• Maintain VAPS inventory and substitutions/backorders as applicable.

Skills

Customer service

Vendor negotiation

Communication

Time management

Multitasking

Active listening

Problem solving

Education

High school diploma or GED

College degree (preferred)

Tools

MS Office

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom/Smartsheets

Job description

WillScot is seeking a Branch Coordinator to manage office duties and branch procedures, focusing on organizational effectiveness and safe operations. You will greet visitors, handle deliveries, coordinate communications, and support collections to resolve customer concerns.

The role covers AP/PO processes, procurement, month-end close, HR onboarding support, and inventory coordination. A high school diploma and 3+ years' experience are required; many roles offer growth and comprehensive benefits.