Branch Coordinator

WillScot; South Holland (IL); On-site; USD 45,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Disability and life insurance

Paid time off and holidays

Tuition reimbursement

Retirement savings plan with company 2

Well-being benefits

Job summary

WillScot is seeking a Branch Coordinator to manage office duties and branch procedures, focusing on organizational effectiveness and safe operations. You will greet visitors, handle deliveries, coordinate communications, and support collections to resolve customer concerns.

The role covers AP/PO processes, procurement, month-end close, HR onboarding support, and inventory coordination. A high school diploma and 3+ years' experience are required; many roles offer growth and comprehensive benefits.

Qualifications

• High school diploma or GED required; college degree preferred.
• 3+ years of applicable experience in office/branch operations.
• MS Office (Excel/Word/Outlook) proficiency required.
• Experience working with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening, and good communication skills.
• Vendor negotiation experience and ability to meet deadlines.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and assist visitors; direct vendors and deliveries.
• Manage inbound calls and branch notifications; ensure policy adherence.
• Collaborate with Collections to resolve customer concerns.
• Oversee end-to-end Customer Service processes for service delivery.
• Facilitate efficient Delivery and Return processes; improve using NPS feedback.
• Handle Location Accounts Payable and reconcile invoices/POs.
• Manage local service contracts, POs, reporting, and month-end close.
• Coordinate office/admin duties; IT Help Desk support; mail handling.
• Onboard new hires with HR and managers; travel as needed.
• Generate POs for parts/materials; assist in branch inventories.
• Maintain VAPS inventory and substitutions/backorders as applicable.

Skills

Customer service

Vendor negotiation

Communication

Time management

Multitasking

Active listening

Problem solving

Education

High school diploma or GED

College degree (preferred)

Tools

MS Office

Salesforce.com

SAP

Tableau

Hyperion

Teams/Zoom/Smartsheets

Job description

At WillScot, our team of nearly 5000+ people makes our company a Great Place to Work and we believe our people are what give us a competitive advantage in the industry. Our differentiation begins with our values, which are lived through our employees and aligned to the needs of our customers and communities. From day one, we invest in your growth and your future, while giving back to the communities we serve. Learn more about WillScot and who we are, here.

As North America's leading provider of complete temporary space solutions, we have helped customers across 260+ locations in the United States, Canada, and Mexico, get the innovative exible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

ABOUT THE JOB

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

WHAT YOU'LL BE DOING

Environment, Health & Safety

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include:
• Investigate invoices that do not match POs and reconcile discrepancies.
• Manage local service contracts, blanket POs, etc.
• Prepare required PO reporting and documentation consistent with policy.
• Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include:
• Reconciliation of delivery and installation (D&I) reports,
• Risk management reporting (accidents, OSHA, DOT, etc.)
• Fleet inventory reconciliation.
• General office/facilities/administrative duties to include:
• Ordering/receipt/inventory of office supplies
• Facilitating IT Help Desk assistance for branch employees as required.
• Receiving and distributing incoming mail and/or deliverables.
• Facilitating location employee timeclock use and reporting
• Collaborating with HR and Managers in onboarding new hires.
• Other duties as assigned.

Inventory & Material Coordination (as applicable)

• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

EDUCATION AND QUALIFICATIONS

Requirements

• High school diploma or GED
• 3 or more yearsa applicable experience
• MS Office (Excel/Word/Outlook) proficiency
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening,
• Excellent oral/written communication skills
• Vendor negotiation experience (price, timing, etc.)
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Occasional travel may be required.

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

Base Wage Range:$32.95-$46.15

Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonus or commission.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well. This includes medical, dental, vision, disability, life insurance, paid time off (including Company holidays), tuition reimbursement, a retirement savings plan with company match, and more! More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.