Branch Coordinator

WillScot; Tampa (FL); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability insurance

Life insurance

Paid time off

Tuition reimbursement

Retirement plan with company match

Job summary

WillScot is seeking a Branch Coordinator to manage office duties, ensure safety, and support customer service at the Tampa branch. You will greet visitors, manage deliveries, handle calls, and coordinate with the Collections team to resolve issues while maintaining efficient branch operations.

Responsibilities include AP processing, reporting, PO management, month-end close, inventory control, and onboarding support. Travel may be required; WillScot offers a comprehensive benefits package.

Qualifications

• High school diploma or GED required.
• Experience with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation and active listening.
• Ability to follow direction and meet deadlines in a fast-paced environment.
• Experience applying creativity to problem-solving for positive outcomes.
• Experience building sustainable relationships and trust with vendors.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Greet and assist visitors; direct vendors for deliveries or retrievals.
• Manage inbound calls and branch notifications to procedures and policies.
• Collaborate with Collections to resolve customer concerns to satisfactory resolution.
• Oversee end-to-end Customer Service process for exceptional delivery of service.
• Facilitate efficient Delivery and Return processes for seamless operations.
• Utilize NPS feedback to identify and drive process improvements.
• Build relationships with vendors and customers through proactive communication.
• Manage Location Accounts Payable: investigate invoices vs. POs and reconcile.
• Issue/receive POs and prepare reporting per policy.
• Manage Month-End Close processes: D&I reports and fleet inventory reconciliation.
• Assist with onboarding new hires and HR collaboration.

Skills

Customer service

Vendor communication

Time management

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

College degree

Tools

Salesforce

SAP

Tableau

Smartsheets

Hyperion

Teams/Zoom

Job description

ABOUT THE JOB:

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

WHAT YOU'LL BE DOING:

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process to include:
• Investigate invoices that do not match POs and reconcile discrepancies.
• Manage local service contracts, blanket POs, etc.
• Prepare required PO reporting and documentation consistent with policy.
• Issue and receive POs within standard response times.
• Manage Location Month-End Close processes to include:
• Reconciliation of delivery and installation (D&I) reports,
• Fleet inventory reconciliation.
• General office/facilities/administrative duties to include:
• Ordering/receipt/inventory of office supplies
• Facilitating IT Help Desk assistance for branch employees as required.
• Receiving and distributing incoming mail and/or deliverables.
• Facilitating location employee timeclock use and reporting
• Collaborating with HR and Managers in onboarding new hires.
• Other duties as assigned.

Inventory & Material Coordination (as applicable)

• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

EDUCATION AND QUALIFICATIONS:

Requirements:

• High school diploma or GED
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening,
• Ability to follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred:

• College Degree
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Occasional travel may be required.

Personal Characteristics

• Lead by example through living our values:
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

This posting is for a(n) Existing Position.

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, skills, or physical abilities required. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

All regular WillScot positions offer a generous benefits package to help our employees and their families Be Well.

• medical
• dental
• vision
• disability
• life insurance
• paid time off (including Company holidays)
• tuition reimbursement
• a retirement savings plan with company match
• and more!

More information about benefits may be foundhere. Many positions also have variable pay opportunities including commission, bonus, performance rewards, or other incentive programs.

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.