Branch Operations & Client Experience Leader

Testing Site - JPMC; Saint Augustine (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Chase is seeking a Branch Operations Lead in Saint Augustine, FL to oversee branch operations, staff guidance, and client experience. You will partner with the Branch Manager to drive compliant, efficient service and introduce customers to self-service options for convenience.

Ideal candidates have 1+ years in retail banking, strong leadership, and the ability to work weekends and evenings in a dynamic branch environment.

Qualifications

• You value regulatory compliance and bank policy adherence.
• You maintain detail orientation and organizational skills.
• You demonstrate leadership and teamwork in branch operations.
• You educate and engage branch staff and partners.
• You build strong client relationships and refer to experts as needed.
• You have 1+ years of retail banking experience.
• You can work branch hours including weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming atmosphere and exceptional client experience.
• Greet clients, assist with transactions, manage lobby flow, and schedule meetings.
• Engage clients with clear communication and anticipate needs while checking into waiting queue.
• Lead branch operations, including cash devices like the cash vault and ATM; resolve issues.
• Introduce clients to the branch team to deliver seamless service and build relationships.
• Promote self-service options to simplify banking any time.
• Support loss control, compliance, and audits to ensure smooth, secure operations.

Skills

Regulatory compliance

Detail oriented

Leadership

Team collaboration

Customer education

Retail banking

Flexible hours

Education

College degree or military equivalent

Job description

Chase is seeking a Branch Operations Lead in Saint Augustine, FL to oversee branch operations, staff guidance, and client experience. You will partner with the Branch Manager to drive compliant, efficient service and introduce customers to self-service options for convenience.

Ideal candidates have 1+ years in retail banking, strong leadership, and the ability to work weekends and evenings in a dynamic branch environment.