Branch Operations & Client Experience Lead

JPMorganChase; Leesburg (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorgan Chase in Leesburg, VA, is seeking a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure an exceptional client experience while adhering to policies and controls.

You will lead lobby operations, supervise cash handling, promote self-service options, and coach teammates to deliver accurate, friendly service while maintaining compliance and loss prevention standards.

Qualifications

• You must follow policies, procedures, and banking regulations.
• Strong attention to detail and organizational skills.
• Proven leadership and operation proficiency.
• Experience educating and guiding branch staff.
• Ability to build client relationships and refer to experts.

Responsibilities

• Collaborate with Branch Manager to create a welcoming, high-service branch.
• Greet and assist clients, manage lobby flow, and schedule meetings.
• Lead branch operations, cash devices, and ATM, ensuring accuracy.
• Introduce clients to the branch team and address specialized financial needs.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to keep operations secure.

Skills

Policy adherence

Attention to detail

Leadership

Customer service

Communication

Team training

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase in Leesburg, VA, is seeking a Branch Operations Lead to oversee daily branch activities, support the Branch Manager, and ensure an exceptional client experience while adhering to policies and controls.

You will lead lobby operations, supervise cash handling, promote self-service options, and coach teammates to deliver accurate, friendly service while maintaining compliance and loss prevention standards.