Branch Operations & Client Experience Lead

JPMorgan Chase; Ann Arbor (MI); On-site; USD 48,000 - 72,000; Full time

Job summary

JPMorgan Chase in Ann Arbor seeks a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and uphold regulatory standards. You will mentor staff, drive client engagement, and promote self-service options to improve the customer experience.

You will work closely with the Branch Manager, participate in training programs, and travel as needed for in-person sessions. The role emphasizes loss control, audits, and secure branch operations.

Qualifications

• Adheres to policies, procedures and regulatory banking requirements.
• Maintains attention to detail and stays organized with multiple tasks.
• Leads with strong operational proficiency while ensuring transaction accuracy.
• Educates and informs the branch team and partners.
• Builds connections with clients and refers them to experts when needed.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow and schedule meetings.
• Engage clients with clear communication to understand needs and guide them.
• Lead branch operations including cash devices; resolve client issues promptly.
• Introduce clients to the branch team to deliver seamless service with care.
• Promote self-service options to simplify clients' banking experience.
• Support all branch operations with loss control, compliance and audits.

Skills

Leadership

Customer service

Regulatory compliance

Attention to detail

Training & coaching

Relationship building

Education

High school diploma

College degree or military

Job description

JPMorgan Chase in Ann Arbor seeks a Branch Operations Lead to guide daily branch activities, ensure accurate transactions, and uphold regulatory standards. You will mentor staff, drive client engagement, and promote self-service options to improve the customer experience.

You will work closely with the Branch Manager, participate in training programs, and travel as needed for in-person sessions. The role emphasizes loss control, audits, and secure branch operations.