Department of State Aide 6-E8 - Chelsea #112

State-of-Michigan; Chelsea (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

State of Michigan is seeking a Department of State Aide to serve Michigan citizens by reviewing requests, eligibility, and application requirements, and by processing transactions with accuracy and a sense of urgency. The role involves educating customers on available services and alternative methods, ensuring compliance with program guidelines, and supporting branch operations across multiple offices.

The position is full-time with a varied schedule (40+ hours/week) and occasional travel for

Qualifications

• High school diploma or equivalent.

Responsibilities

• Review requests, eligibility, and application requirements.
• Process transactions.
• Educate customers on available services and alternative methods.
• Perform duties with accuracy, urgency, and a service-focused mindset.

Skills

Customer service

Data review

Attention to detail

Policy understanding

Education

High school diploma

Job description

Position Duties

The Department of State Aide will service customers by reviewing requests, eligibility, and application requirements; processing transactions; educating customers on services and alternative methods; and working with a sense of purpose, urgency, and accuracy for Michigan citizens. Review additional information about the position's responsibilities here: Position Description Dos Aide 6-E8

Appointment Type/Benefits

This position is Full-Time. Therefore, you would be eligible to participate in the benefits offered by the state.

Work Schedule

As a Full-Time position, the incumbent(s) will work a varied schedule of 40+ hours per week. Occasional travel may be required for relief assignments at other branch offices.

To be considered for these positions, please be advised that you must be available to work any of the following days/hours during your appointment:

Branch Operations

• Monday, Tuesday, Thursday, Friday: 8:30 a.m. - 5:30 p.m.
• Wednesday: 8:30 a.m. - 8:00 p.m.

Selected applicants for Branch Office positions have the opportunity to transfer to other branch offices within the Branch Operations Division once employed.

Education

Educational level typically acquired through completion of high school.

Experience

Department of State Aide 6 No specific type or amount is required.

Department of State Aide 7 One year of experience equivalent to a Department of State Aide 6.

Department of State Aide E8 Two years of experience equivalent to a Department State Aide, including one year equivalent to a Department State Aide 7.

Recruiting Notices

The use of AI (Artificial Intelligence) in the selections process (i.e. application, written exercises, cover letter, etc.) with MDOS is not permitted. If it is substantiated that AI was used in the process, your application will be removed from consideration.

If you are scheduled for an interview based on your application and fail to attend the interview without proper notice (i.e. no call/no show or cancellation without valid reason), you will be removed from the selections process and will be ineligible for consideration of similar positions for the following six months.

Employment Requirements

Civil Service Commission Rule 2-7 requires that all newly hired state employees submit to and pass a pre-employment drug test prior to their actual appointment. Due to the nature of work of the Department of State criminal records will be checked. Any position offer will be conditional until results of the criminal background record checks indicate eligibility for employment.

CDLKTEX

CDLKTEX: Pursuant to the Commercial Motor Vehicle Safety Enhancement (CMVSE) Act and the requirements established by the Federal Motor Carrier Safety Administration (FMCSA), this designation requires a nationwide criminal history background check prior to position appointment. The employee, once appointed, is required to successfully complete a formal CDL training course, and knowledge test prior to certification as a CDL Knowledge Test Examiner. Additionally, the incumbent will be required to pass refresher training and examination every four years.

SECCHDPOS

SECCHDPOS: Position requires incumbent to be a United States Citizen and pass a thorough background investigation to comply with Public Act 7 of 2008, Public Act 23 of 2008, and the Memorandum of Agreement between the State of Michigan and the Department of Homeland Security.

Citizenship Verification Documents

• Original certified birth certificate issued by a government unit in the U.S. or U.S. territory
• Valid, unexpired U.S. passport
• Certificate of Citizenship (N-560, or N-561)
• Certificate of Naturalization (N-550, N-570 or N-578)

*Note: Photo identification must be provided. The current legal name and date of birth on the citizenship and identity documents should match. Spelling needs to match exactly. Date of birth needs to be an exact match. If the current legal name is different from the name on the birth certificate, the employee must show legal proof of the name change (i.e. original marriage license, divorce decree or court order).

View the job specification at: http://www.michigan.gov/documents/DepartmentofStateAide_12503_7.pdf

Michigan Veterans Affairs Agency