Branch Office Manager - Customer-Centric Banking Leader

City National Bank of West Virginia; Versailles (KY); On-site; USD 42,000 - 65,000; Full time

Job summary

City National Bank of West Virginia in Versailles, KY is seeking an Office Manager to oversee branch operations and deliver excellent customer service.

You will support the Branch Manager, coach staff, promote bank products, handle accounts, and resolve routine to complex customer issues, while ensuring compliance and smooth daily operations.

This full-time, non-exempt role requires strong sales drive, supervisory experience, and the ability to multi-task in a fast-paced banking environment.

Qualifications

• High school diploma or equivalent.
• 2+ years of demonstrated sales and service skills.
• 2+ years of customer service experience.
• Ability to multi-task, organize and prioritize effectively.
• Displays professional dress and demeanor.
• Personal computer proficiency.
• Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z with background checks within 30 days.
• 2+ years of banking experience preferred.
• Previous supervisory experience preferred.
• Sitting with some standing, walking, bending and lifting 5–10 pounds.
• Indoor work in environmentally controlled conditions.

Responsibilities

• Oversees branch operations to ensure quality service.
• Supports Branch or Regional Manager in supervising staff.
• Promotes, sells and cross-sells bank products and services.
• Opens and maintains customer accounts and resolves routine to complex problems.
• Keeps up-to-date knowledge of bank products, policies and procedures.
• Relays referrals to other departments and maintains customer relationships.
• Assists with training and coaching branch staff.
• Ensures compliance with regulatory, audit and internal policies.

Skills

Excellent customer service

Strong leadership

Excellent oral communication

Knowledge of bank operations

Problem-solving skills

Education

High school diploma

Tools

PC proficiency

Microsoft Office

Job description

City National Bank of West Virginia in Versailles, KY is seeking an Office Manager to oversee branch operations and deliver excellent customer service.

You will support the Branch Manager, coach staff, promote bank products, handle accounts, and resolve routine to complex customer issues, while ensuring compliance and smooth daily operations.

This full-time, non-exempt role requires strong sales drive, supervisory experience, and the ability to multi-task in a fast-paced banking environment.