Branch Manager: Customer Experience Leader

City National Bank Of Wv; Winfield (WV); On-site; USD 50,000 - 80,000; Full time

Job summary

City National Bank in Winfield, WV is seeking an experienced banking professional to lead our branch operations. You will oversee sales, service delivery, and day-to-day administration to meet financial goals while ensuring excellent customer experiences.

Ideal candidates have 4–6 years of banking or sales experience, solid knowledge of bank policies, and the ability to coach staff. This role requires compliance with regulatory standards and a strong commitment to community service.

Qualifications

• 4–6 years of banking or sales experience.
• Knowledge of financial services products.
• Compliance with SAFE Mortgage Licensing Act and Regulation Z.
• Ability to sit, stand, and lift light items; indoor environment.
• No discrimination, accommodations available.

Responsibilities

• Manage branch sales, service, and operations.
• Set goals for branch marketing and sales; analyze activity statistics.
• Ensure security controls; monitor access; manage branch hours.
• Coach staff to promote bank products and services.
• Maintain knowledge of bank products and competitor offerings.
• Engage with customers to retain and expand relationships.

Skills

Customer service

Sales skills

Bank operations

Desktop applications

Regulatory compliance

Job description

City National Bank in Winfield, WV is seeking an experienced banking professional to lead our branch operations. You will oversee sales, service delivery, and day-to-day administration to meet financial goals while ensuring excellent customer experiences.

Ideal candidates have 4–6 years of banking or sales experience, solid knowledge of bank policies, and the ability to coach staff. This role requires compliance with regulatory standards and a strong commitment to community service.