Senior Banking Customer Service Lead & Mentor

City National Bank of West Virginia; South Charleston (WV); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank is seeking a Senior Customer Service Representative in South Charleston, WV, to provide exceptional service, process banking transactions, and educate customers on self-service options. You will act as the first point of contact, identify needs, and support team collaboration in a fast-paced environment.

The role offers on-site, hourly full-time employment with opportunities for mentorship and growth within the bank's customer service division.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Serve as the first point of contact for customers, representing the bank in a professional and helpful manner.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Process transactions accurately and efficiently, including deposits, withdrawals, and transfers.
• Educate customers on self-service options and assist with online and mobile banking inquiries.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.
• Serve as a trainer/mentor to new Customer Service Representatives.

Skills

Excellent communication

Problem-solving

Attention to detail

Banking software

Adaptability

Education

High school diploma or equivalent

College degree preferred

Tools

Banking software

Job description

City National Bank is seeking a Senior Customer Service Representative in South Charleston, WV, to provide exceptional service, process banking transactions, and educate customers on self-service options. You will act as the first point of contact, identify needs, and support team collaboration in a fast-paced environment.

The role offers on-site, hourly full-time employment with opportunities for mentorship and growth within the bank's customer service division.