Bank Office Manager: Lead, Sell & Service Excellence

City National Bank Of Wv; Versailles (KY); On-site; USD 38,000 - 52,000; Full time

Job summary

City National Bank Of Wv seeks an Office Manager in Versailles, KY to oversee branch operations, promote bank products, and deliver exceptional customer service. The role involves supporting the Branch Manager, supervising staff, and maintaining customer relationships while meeting branch goals.

Responsibilities include guiding staff, handling loan processes, opening accounts, and ensuring compliance with bank policies and regulatory requirements.

Qualifications

• Minimum high school diploma or equivalent.
• 2+ years of demonstrated sales and service skills.
• 2+ years of customer service experience.
• Ability to multi-task, organize and prioritize effectively.
• Must comply with loan officer requirements and regulatory checks.

Responsibilities

• Oversee branch operations to ensure quality service.
• Promote, sell, cross-sell and refer bank products to customers.
• Open and maintain customer accounts; resolve routine and complex issues.
• Assist with loan applications, document gathering, submissions and closings.
• Supervise branch staff and support Branch/Regional Manager.

Skills

Customer service

Sales skills

Leadership

Communication

Bank operations knowledge

Problem solving

Education

High school diploma or equivalent

Tools

PC proficiency

Job description

City National Bank Of Wv seeks an Office Manager in Versailles, KY to oversee branch operations, promote bank products, and deliver exceptional customer service. The role involves supporting the Branch Manager, supervising staff, and maintaining customer relationships while meeting branch goals.

Responsibilities include guiding staff, handling loan processes, opening accounts, and ensuring compliance with bank policies and regulatory requirements.