Branch Office Leader: Lead, Grow, Serve

Navy Federal Credit Union; Concord (NC); On-site; USD 75,000 - 95,000; Full time

Job summary

Navy Federal Credit Union seeks a Branch Manager to oversee a full-service Concord branch. You will direct staff, drive member engagement, and ensure efficient, compliant operations including lending and deposits, cash handling, and audit practices.

Key requirements include prior branch leadership, strong regulatory knowledge, and budgetary acumen. The role emphasizes market presence, training, and cross-selling Navy Federal products in a community setting.

Qualifications

• Experience leading branch teams and achieving service goals.
• Strong knowledge of consumer lending, deposits, and related products.
• Proven ability to manage budgets, staffing, and compliance.

Responsibilities

• Direct and motivate the branch team to deliver full Navy Federal product and service coverage.
• Lead cash operations, vault procedures, and branch self-audit activities.
• Oversee recruiting, onboarding, training, and staff development.
• Manage budgets, purchases, and records retention for branch expenses.
• Drive community outreach, marketing events, and member growth.
• Analyze reports and trends to optimize branch performance.
• Ensure compliance with security, HR policies, and regulatory requirements.

Skills

Leadership

Branch operations

Cash handling

Regulatory compliance

Staff development

Customer service

Budget management

Recruiting

Marketing outreach

Problem solving

Time management

Financial products knowledge

Education

Bachelor's degree in Business Administration

Tools

POS systems

CRM software

Job description

Navy Federal Credit Union seeks a Branch Manager to oversee a full-service Concord branch. You will direct staff, drive member engagement, and ensure efficient, compliant operations including lending and deposits, cash handling, and audit practices.

Key requirements include prior branch leadership, strong regulatory knowledge, and budgetary acumen. The role emphasizes market presence, training, and cross-selling Navy Federal products in a community setting.