Branch Office Leader: Growth, Service & Compliance

Navy Federal Credit Union; Mayfield Heights (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Navy Federal Credit Union is seeking an experienced branch leader to manage the Mayfield Heights, OH storefront, directing staff to deliver a full range of banking products and services. You will oversee cash operations, promotional activities, recruiting, onboarding and training, and ensure adherence to HR and security policies.

The role demands strategic oversight, staff mentorship and performance optimization.

Qualifications

• Experience leading and managing in diverse and complex operational environments.
• Experience in supervising and developing staff.

Responsibilities

• Lead branch team to provide full Navy Federal products and services.
• Oversee cash operations and vault procedures.
• Lead outside marketing and community events and promotions.
• Oversee recruiting, onboarding and training of team members.
• Ensure compliance with HR policies and procedures.

Skills

Leadership

Team management

Communication skills

Analytical skills

Customer service

Problem solving

Time management

Education

Bachelor's degree in Accounting

Bachelor's degree in Business Administration

Tools

MS Office

Job description

Navy Federal Credit Union is seeking an experienced branch leader to manage the Mayfield Heights, OH storefront, directing staff to deliver a full range of banking products and services. You will oversee cash operations, promotional activities, recruiting, onboarding and training, and ensure adherence to HR and security policies.

The role demands strategic oversight, staff mentorship and performance optimization.