Branch Manager — Lead a Customer-Centric Growth Team

Third Federal; Brecksville (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation packages

Medical, dental, vision, and more

401k match

Stock Ownership Allocation

Exceptional culture and value system

Strong work/life balance

Growth opportunities

Mortgage Discount Program

Education Reimbursement Program

Job summary

Third Federal is seeking experienced Branch Managers to join our Northeast Ohio network. You will lead branch staff, drive exceptional customer service, and uphold our values of care, trust, respect, and excellence.

Training occurs across multiple branches with a focus on growth, work/life balance, and community involvement. A strong track record in retail leadership and banking is preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3+ years of recent experience managing a retail team (banking preferred).
• Excellent verbal and written communication skills.
• Ability to coach, mentor, and develop associates.

Responsibilities

• Provide leadership, coaching, training, and managing performance of branch staff
• Ensure branch operational integrity and compliance in all branch policies and procedures
• Provide consistent quality customer service to both internal and external customers that meet or exceed established standards
• Ensure that team members exceed customer satisfaction expectations and demonstrate Third Federal’s values
• Participate in branch functions and community activities to promote bank’s image and growth
• Responsible for communicating and implementing changes to policies and procedures
• Other duties as assigned or requested

Skills

Leadership

Customer service

Coaching

Team management

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Third Federal is seeking experienced Branch Managers to join our Northeast Ohio network. You will lead branch staff, drive exceptional customer service, and uphold our values of care, trust, respect, and excellence.

Training occurs across multiple branches with a focus on growth, work/life balance, and community involvement. A strong track record in retail leadership and banking is preferred.