Branch Office Administrator: Front-Desk & Operations Pro

Bankers Life; Gaithersburg (MD); On-site; USD 42,000 - 54,000; Full time

Job summary

Bankers Life is seeking a Branch Office Administrator to support the branch’s daily operations, reporting to the Branch Sales Manager. You will handle front-desk duties, process applications, support compliance tasks, and coordinate meetings and events.

Ideal candidates have 2–4 years in fast-paced administrative roles, strong communication, and solid MS Office skills. This on-site role involves multisource coordination to help the branch reach its goals.

Qualifications

• Experience researching, analyzing and summarizing information.
• Strong written and oral communication skills.
• Proficiency in MS Office Suite.
• Responsive to shifting needs and priorities.
• Attention to detail is essential.

Responsibilities

• Provide friendly, visitor, employee, agent, and customer services.
• Answer phones and direct to licensed agents as needed.
• Respond to general customer questions and service inquiries.
• Manage mail, emails, and distribute correspondence to appropriate teams.
• Assist in compliance audits and reporting for management.
• Process applications and support recruitment activities.
• Prepare materials for Career Briefings and follow up on exam progress.
• Coordinate off-site meetings and logistics and ensure supplies are stocked.

Skills

Information research

Written & verbal communication

MS Office proficiency

Prioritization

Detail orientation

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Bankers Life is seeking a Branch Office Administrator to support the branch’s daily operations, reporting to the Branch Sales Manager. You will handle front-desk duties, process applications, support compliance tasks, and coordinate meetings and events.

Ideal candidates have 2–4 years in fast-paced administrative roles, strong communication, and solid MS Office skills. This on-site role involves multisource coordination to help the branch reach its goals.