Branch Office Admin & Customer Support Specialist

Certus Pest, Inc.; Kent (WA); On-site; USD 38,000 - 52,000; Full time

Job summary

Certus Pest, Inc. is seeking an administrative and customer service oriented role to support branch operations in Kent, WA.

You will handle inbound calls, schedule services, enter CRM data, and assist with billing and payments, ensuring accurate documentation and smooth daily workflows. The position emphasizes strong communication, attention to detail, and proactive problem solving to maintain customer satisfaction and branch efficiency.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Responsibilities

• Respond to inbound calls, visitors, and service inquiries.
• Manage customer accounts, service agreements, scheduling, and CRM data entry.
• Process payments, credits, and adjustments; support collections.
• Maintain documentation and branch administrative workflows.
• Coordinate communication between customers, technicians, sales, and leadership.
• Support office operations, reporting, routing, scheduling, and supply management.
• Adhere to policies, data integrity standards, and customer service expectations.

Skills

Communication

Customer service

Attention to detail

Organization

Problem solving

Education

High school diploma or equivalent

Tools

PestPac

CRM software

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Certus Pest, Inc. is seeking an administrative and customer service oriented role to support branch operations in Kent, WA.

You will handle inbound calls, schedule services, enter CRM data, and assist with billing and payments, ensuring accurate documentation and smooth daily workflows. The position emphasizes strong communication, attention to detail, and proactive problem solving to maintain customer satisfaction and branch efficiency.