Branch Operations Coordinator

Northwest Exterminating; Stockton (CA); Vor Ort; USD 30.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision Insurance

Life and AD&D Insurance

Employee Assistance Plan

401(k) Plan with Company Match

Pet Insurance

Zusammenfassung

Clark Pest Control is seeking a Branch Administrator to support field teams with scheduling, account notes, payments, and customer service. You will handle inbound and outbound calls, coordinate with branch leadership, and help ensure smooth operations for the branch.

The role requires strong customer service, communication skills, and proficiency in Microsoft Office. Overtime and Saturday work may be required; a valid driver’s license is often needed. Competitive benefits offered.

Qualifikationen

• Customer service: manage difficult or emotional customer situations; respond promptly to customer needs; solicit feedback to improve service.
• Interpersonal: resolve conflicts professionally; maintain confidentiality; listen without interrupting; control emotions.
• Oral communication: speak clearly and persuasively; seek clarification; respond well to questions.
• Written communication: write clearly; edit for spelling/grammar; present numerical data; read and interpret information.

Aufgaben

• Provide support to pest and field personnel: schedules, changes, notes, autopay setup, payroll issues, uniforms, etc.
• Resolve escalated customer service issues; coordinate with branch leadership for resolution.
• Answer calls and schedule/confirm service appointments; assess customers' concerns and needs.
• Navigate PestPac to track routes and optimize schedules.
• Assist payroll and process billing and refunds as needed.
• Maintain Saturday schedules and complete various branch forms and receipts.

Kenntnisse

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

Office Software

Jobbeschreibung

Clark Pest Control is seeking a Branch Administrator to support field teams with scheduling, account notes, payments, and customer service. You will handle inbound and outbound calls, coordinate with branch leadership, and help ensure smooth operations for the branch.

The role requires strong customer service, communication skills, and proficiency in Microsoft Office. Overtime and Saturday work may be required; a valid driver’s license is often needed. Competitive benefits offered.