Branch Operations & Customer Support Lead

Clark Pest Control; Akers (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life and AD&D Insurance

Employee Assistance Plan

401(k) Plan with Company Match

Pet Insurance

Job summary

Clark Pest Control is seeking a Branch Administrator to support field teams. You will handle scheduling, account notes, payments, and customer issue resolution while ensuring smooth daily operations at the California branch.

The role requires strong communication, organizational skills, and proficiency with PestPac and Microsoft Office. This on-site position offers comprehensive benefits and competitive hourly pay.

Qualifications

• Customer Service skills to manage difficult situations.
• Strong interpersonal skills and maintain confidentiality.
• Clear oral and written communication abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• English proficiency and professional appearance.

Responsibilities

• Assist pest field personnel with schedules, notes, and payments.
• Resolve escalated customer service issues with branch leadership.
• Answer calls, schedule and confirm service appointments.
• Navigate PestPac to manage routes and schedules.
• Support payroll processing and accounting tasks.
• Handle billing projects and refunds as needed.
• Maintain branch office operations and supplies.

Skills

Customer Service

Interpersonal Skills

Oral Communication

Written Communication

English Proficiency

Microsoft Office

Tools

Microsoft Office

Job description

Clark Pest Control is seeking a Branch Administrator to support field teams. You will handle scheduling, account notes, payments, and customer issue resolution while ensuring smooth daily operations at the California branch.

The role requires strong communication, organizational skills, and proficiency with PestPac and Microsoft Office. This on-site position offers comprehensive benefits and competitive hourly pay.