Branch MSR II (2656)

State Department Federal Credit Union; Washington (District of Columbia); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Health insurance

401K matching up to 4%

Tuition reimbursement

Gym reimbursement

Parking incentives

Job summary

State Department Federal Credit Union is seeking a Branch MSR II to support current and potential members with a range of financial services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The role emphasizes accurate transactions, member guidance, and effective referral to resources.

The MSR II will open, service, and close accounts, provide expert guidance, and ensure documentation is complete and compliant.

Qualifications

• Minimum of two years of MSR or Teller experience within a financial institution.
• Basic knowledge of lending laws, regulations, and credit union policies.
• Familiarity with financial systems.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, money orders, and cash advances accurately.
• Open and close the branch as assigned, delivering in-person, phone, and digital service.
• Advise members on accounts, IRAs, CDs, online banking, and loan products.
• Handle stop payments, card reorders, address changes, and direct deposits.
• Counsel members on loan options and submit loan applications with comments.
• Interview applicants and ensure documentation is complete and accurate.

Skills

MSR experience

Teller experience

Customer service

Communication skills

Lending laws

Financial systems

Job description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Parking Incentives: Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Branch MSR II. This role is responsible for assisting both current and potential members with their financial needs. This position provides expert guidance on a range of more complex Credit Union services, including IRAs, certificates of deposit, electronic funds transfers, and home banking. The Branch MSR II is responsible for setting up new accounts, explaining services, addressing member concerns, and connecting them with the appropriate resources as needed.

Essential Duties and Responsibilities:

• Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
• Perform opening and closing duties for the branch as assigned.
• Deliver exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
• Provide information about credit union services, including accounts, share certificates, IRAs, online banking, and loan products.
• Process requests such as stop payments, ATM card reorders, address changes, and direct deposits.
• Handle requests such as address changes, stop payments, share check orders, and check card re-orders.
• Counsel members on loan policies and products, offering alternatives to meet their financial needs.
• Submit loan applications to the Senior Loan Officer or Credit Committee with detailed comments to assist in decision-making.
• Interview members applying for loans, ensuring the accuracy of information and completeness of required documentation.
• Ensure all documentation, including loan applications, disbursement checklists, and trash files, is complete, accurate, and properly maintained.
• Assist with findings from quality control audits and implement necessary corrections.

Qualifications

Required Skills and Competencies:

• Minimum of two years of MSR or Teller experience within a financial institution
• Basic knowledge of lending laws, regulations, and credit union policies
• Familiarity with financial systems
• Strong customer service skills with the ability to build rapport with members
• Excellent verbal and written communication skills
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Demonstrated ability to work independently and perform well under pressure