Branch MSR I (3275)

State Department Federal Credit Union; Arlington (VA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Diversity and Inclusion

Paid Holidays

Flexible Work Options

Paid Time Off

Tuition Reimbursement

Commute/Parking Incentives

Comprehensive Insurance

Gym Reimbursement

Team Bonding

Job summary

State Department Federal Credit Union in Arlington, VA is seeking a Branch MSR I. This role assists members with financial needs, explains services, processes transactions, and directs members to resources, blending teller duties with customer service.

Responsibilities include handling deposits and withdrawals, opening/closing duties, cross-selling products, and ensuring compliance. Strong communication and computer skills are essential for success in this fast-paced environment.

Qualifications

• Minimum of 1 year of teller or customer service experience with cash handling.
• Excellent interpersonal and communication skills.
• Strong organization and judgement abilities.
• Proficiency with Windows-based PC environments.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, money orders, and credit card advances.
• Assist with opening and closing branch duties as assigned.
• Deliver service to members in person, by phone, and via digital messaging.
• Use sales techniques to cross-sell credit union products and services.
• Maintain compliance with policies and logs (BSA/Compliance).
• Collaborate with team members to ensure operational efficiency.

Skills

Cash handling

Customer service

Sales

Interpersonal communications

Job description

Job Details: Job Location: Arlington, VA 22201, Position Type: Full Time, Salary Range: $20.00 - $25.00 Hourly, At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily parking
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Branch MSR I.

This role is responsible for assisting members and potential members with their financial needs, including explaining credit union services, processing transactions, resolving inquiries, and directing members to appropriate resources. The position combines teller operations with exceptional customer service to enhance member satisfaction and promote the credit union’s products and services.

Essential Duties and Responsibilities:

• Process transactions such as deposit, withdrawals, transfers, loan payments, money orders, and credit card advances with accuracy and efficiency
• Perform opening and closing duties for the branch as assigned.
• Delivery exception service to members through in-person interactions, phone calls, and digital banking messaging, ensuring their needs are effectively addressed.
• Utilize sales techniques to cross-sell credit union products and services based on member profiles.
• Maintain compliance with SDFCU's policies, including BSA/Compliance logs.
• Collaborate with team members to ensure operational efficiency.
• Provide feedback to supervisors regarding teller line operations and member interactions.
• Promote the credit union's positive image within the community.

Qualifications: Required Skills and Competencies:

• Minimum of 1 year of experience in teller or customer service roles, including cash handling and sales
• Excellent interpersonal and communication skills
• Strong organizational and judgement capabilities
• Proficiency in typing and working in a Windows-based PC environment