Branch Member Service Specialist — Banking & Loans

L A Federal Credit Union; Glendale (CA); Presencial; USD 34.000 - 49.000; Jornada completa

Descripción de la vacante

LAFCU's Glendale Branch is seeking a Branch Member Service Representative III to deliver high-quality service, open new membership and checking relationships, and support loan applications and maintenance at the Glendale, CA location.

This full-time, non-exempt clerical role reports to Branch Manager I/II and involves handling mobile/online banking support, product promotions, and adherence to banking regulations.

Formación

• High school diploma or GED.
• 1–3 years of similar or related experience.
• Working knowledge of teller procedures and banking operations.

Responsabilidades

• Provides exceptional member service while opening new consumer membership and checking relationships.
• Receives and processes consumer loan applications and closes approved loans.
• Supports mobile app and online banking assistance, including password resets and account access issues.
• Cross-sells ancillary loan services.
• Performs other MSR 1-2 functions as needed.
• Assists with fraud, identity theft and account takeover issues.
• Follows regulatory guidelines related to account opening and loans (KYC, CIP, Truth in Lending, Reg B / ECOA, SAFE Act).
• May back up the Contact Center queue as needed.

Educación

High School Diploma or GED

Descripción del empleo

LAFCU's Glendale Branch is seeking a Branch Member Service Representative III to deliver high-quality service, open new membership and checking relationships, and support loan applications and maintenance at the Glendale, CA location.

This full-time, non-exempt clerical role reports to Branch Manager I/II and involves handling mobile/online banking support, product promotions, and adherence to banking regulations.